The OTRS is able to configure the format of std. responses by composing answers in the agent interface.
Example 12-21. Kernel/Config.pm - ResponseFormat (unix_style)
[...] # unix_style (default) $Self->{ResponseFormat} = '$Data{"Salutation"} $Data{"OrigFrom"} $Text{"wrote"}: $Data{"Body"} $Data{"StdResponse"} $Data{"Signature"} '; [...] |
If you want to change it to ms-style use the following